Introduction to Our Logistics
Rovantelle is dedicated to providing an efficient and straightforward shopping experience for all our users in Singapore. Our shipping policy is designed with full transparency to ensure you understand exactly how your order moves from our facility to your doorstep.
We operate in accordance with the Consumer Protection (Fair Trading) Act and the Sale of Goods Act of Singapore, ensuring our delivery standards align with local regulations and Google’s transparency requirements.
Geographic Limitations: Only in Singapore
We focus our operations exclusively within Singapore. By concentrating on a single territory, we ensure that our delivery timelines remain consistent and reliable. We do not provide international shipping or handle orders destined for addresses outside of Singaporean borders. This localized approach allows us to manage our logistics chain with high precision and maintain a direct relationship with our local delivery partners.
Delivery Timeline and Process
We understand that timely delivery is essential when purchasing new footwear. Our logistics process is divided into two clear stages to give you a predictable arrival date:
- Handling and Packaging: Once an order is confirmed, our team requires exactly 1 business day to prepare your items. This phase includes internal quality checks, secure packaging, and shipping preparation.
- Transit Period: After the package leaves our facility and is handed over to our logistics partners, the transit phase takes a maximum of 2 business days.
- Total Expected Wait: Combining these stages, the total delivery timeline is between 2 and 3 business days.
**Please note that we define business days as Monday through Friday, excluding public holidays in Singapore. We strive to meet these windows consistently so you can plan for your delivery accordingly. **
Payment Model: Cash on Delivery (COD)
To ensure the security and comfort of our customers, Rovantelle operates solely on a Cash on Delivery (COD) basis. This means that no payment is required at the time of placing your order on our website.
- Full Payment at Doorstep: You will provide the total payment to the courier agent when the shoes are delivered to your physical address.
- No Hidden Fees: We believe in honest pricing. The price displayed on our product pages is the final price you pay.
- No Shipping Costs: We do not charge any fees for shipping or delivery within Singapore.
- No Restocking Fees: We do not apply any hidden handling or restocking charges.
This model ensures you only pay once the package has physically arrived at your location, providing an extra layer of trust in our service.
Order Cancellation Rules
We provide flexibility for our users while maintaining an organized shipping workflow. You have the right to cancel your order at any time while the product remains in our possession. However, once the order has been dispatched and handed over to our third-party logistics partners, the cancellation window closes.
At this stage, the delivery process must be completed as planned. We ask that you verify your intent to purchase before the dispatch notification to ensure a smooth logistics cycle.
Tracking and Communication
Clear communication is a pillar of our shipping standards. Once your order moves into the transit phase, we ensure that the necessary steps are taken to keep you informed of its progress. If there are any unforeseen delays due to external factors like harsh weather or local logistics disruptions, we aim to notify you promptly.
Our support team is also available to help you with any questions regarding your shipment.
- Support Hours: 9:00 AM to 5:00 PM SGT, Monday to Friday.
- Contact Email: contact@rovantelle.com.
Conclusion
By choosing Rovantelle, you are agreeing to a shipping process built on local expertise and clear timelines. We are committed to delivering your footwear within the 2-3 business day window, with no hidden costs and the convenience of paying only upon arrival. This policy serves as a binding agreement to ensure that both the brand and the user have a shared understanding of the logistics journey in Singapore.