Introduction: Our Privacy Commitment
Rovantelle manages this website and acts as the primary party responsible for your personal details. We understand that your privacy is a serious matter. Our goal is to explain how we handle your details with complete honesty.
When you visit our platform or buy footwear from us, we gather certain pieces of information to make your experience functional. We follow the Personal Data Protection Act (PDPA) of Singapore to ensure your data remains handled according to local legal standards. This document explains what we collect, why we need it, and how we keep it safe.
Collection Points: The Information Journey
We gather details at different stages of your interaction with our store. This usually falls into two distinct categories:
Information you provide
When you decide to purchase a pair of shoes, you manually enter specific details at the checkout. This includes your full name, your physical shipping address in Singapore, and your email address. If you create an account or sign up for updates, we save the details you share so we can recognize you during future visits. We use this information solely to complete your order and communicate about your delivery.
Information we collect automatically
As soon as you land on our website, certain tools begin to work in the background. We use cookies and analytics software to see how visitors move through our pages. This includes your IP address, the type of web browser you use, and which shoe models you view. These small files help our website remember your preferences, such as items left in your shopping cart. It allows us to understand which parts of our site are easy to navigate and which parts need improvement.
Usage Purpose: Why We Process Your Data
We do not gather details without a specific reason. Our processing activities are based on three primary foundations:
- Contractual Necessity: We need your address and contact details to deliver the shoes you bought. Without this data, we cannot fulfill our promise to get your order to your doorstep.
- Legitimate Interests: We analyze how people use our site to make the shopping experience smoother. This helps us maintain a functional website that works well for everyone.
- Explicit Consent: If you choose to receive updates about new shoe arrivals or seasonal events, we only send those messages because you gave us permission. You can change your mind and stop these messages at any time.
External Partners: Sharing with Others
To run an online shop in Singapore, we work with several outside organizations. We share only the necessary details required for them to perform their tasks.
- Logistics Providers: We share your name and address with local delivery services so they can bring your shoes to you.
- Payment Processors: Your transaction details are handled by secure payment gateways. We do not store your full credit card numbers on our own servers.
- Google Advertising Tools: We use tools provided by Google to understand our audience and show relevant ads to people who have visited our site. Google uses cookies and unique identifiers to collect data about your browsing habits. This helps us reach people who are actually interested in our footwear. You can manage how Google shows you ads through your own Google account settings.
Security & Retention: Shielding Your Details
We take steps to defend the information we hold. We use modern encryption and secure server protocols to block unauthorized access to our database. Your personal details are stored only for as long as they are needed. For example, we keep your purchase history to handle any future returns or questions you might have about your order. Once the data is no longer required for legal or business reasons, we delete it or anonymize it so it can no longer be linked to you. Our team follows strict internal protocols to ensure your data is handled with high standards of safety.
User Empowerment: Your Legal Rights
Under the PDPA, you have several rights regarding your personal information. We want you to feel in control of what you share with Rovantelle.
- Access: You can ask us for a copy of the personal data we hold about you.
- Correction: If you notice that your address or name is spelled incorrectly in our system, you can ask us to fix it.
- Deletion: In certain situations, you can request that we remove your information from our records entirely.
- Withdrawal of Consent: If you no longer want us to use your data for marketing, you can tell us to stop immediately.
If you have questions about this policy or want to exercise any of your rights, please reach out to our team. We are ready to assist you with any inquiries regarding your privacy.
Contact Us
Email: contact@rovantelle.com
Company Name: Rovantelle, Singapore